This is what I hear everyday when I call Apple and ask when my commuter will be fixed.
"Hello, this is Catherine Dabels. Again. I was hoping you could tell me when my computer will be fixed.".
"Oh, that's what you said yesterday. And the day before. And the day before that. And the day before that."
"Oh. Sorry. For sure tomorrow."
I do not think that word means what they think it means.